I’m Wes Jones, a Principal Product Designer with more than 20 years of experience designing products for investment banks, fintech, travel and enterprise software. Lately I’m focused on agentic systems and the interaction patterns that make AI easier to work with. But I’m always up for solving a good problem, big or small.
Selected work
#5487
One platform to replace them all, built for one of the world’s top investment banks managing $11 trillion in assets.
Enterprise UXView case →
#5214
A simple, fun way for customers to personalize their card, and a reason to pull it out more often.
MobileView case →
#2597
Travel search that uses AI to predict what kind of trip you’re planning before you know yourself.
AI searchView case →
#6143
Staffing optimization that handles the complexity of global teams, so managers can focus on the work that matters. Built in one month.
Proof of conceptView case →
#4324
The first pattern library in Netspend’s history: patterns, components and docs that kept product teams consistent.
Design systemsView case →
#2214
Four days, one sprint, one prototype to get a sales team from scattered tools to a single assistant they actually want to use.
Design sprintView case →Process
I work closely with business, engineering and users from the first conversation. AI shows up in every step: synthesizing research, turning sketches into working prototypes, and checking my work. The judgment about what to build, and for whom, stays with people.
Network operations, fund management, payments. I get deep enough to ask good questions, then sit with the people doing the work to see what they actually need.
Figure out what’s actually being solved, and agree on it with business and engineering before anyone starts building.
I sketch by hand or in Figma, then build working, high-fidelity prototypes with AI as my engineering partner. Instead of describing how something should work, I show it.
I work with engineers through release, with docs they can take straight into production. Then I test with real users, use AI as a second reviewer for accessibility, and keep improving.
Point of view
The domains change. The job doesn’t: learn how people actually work, then design something that fits. I’ve done that for fund managers moving billions, for customers personalizing a debit card, and for network engineers keeping carrier networks running.
Right now that means agentic systems. When AI works on its own, the interface is how people stay in charge: what needs them right now, what changed while they were away, and whether to trust what the agent concluded. Patterns I designed for that are now part of IBM’s Carbon Design System: a reason trace that shows how the agent got there, findings backed by evidence, and ways to judge how far to trust it.
I also build. This year I started designing, building and shipping my own apps with AI as my engineering partner. It changed my day job too. I’m not just handing off a file anymore. I’m a collaborator in the code.
“He is simultaneously an artist and an information architect, with a healthy dash of product management.”
“I’ve worked with dozens of UX and creative types over my 20+ years in Product Management and I can say with confidence that Wes is by far the best.”
“Wes also thrives in ambiguous scenarios. When many would get stuck waiting for clarity, he creates it.”
“Often Wes would continue to think about the design and come up with even better, more streamlined flows!”
“Wes is also a bit of a wizard with the design tools he uses. He repeatedly created design prototypes that were not only highly functional, but visually dazzling, often serving as a source of inspiration for the team.”
“He demonstrated remarkable efficiency in producing high-quality mockups and translating complex ideas into clear, user-focused designs with impressive speed.”
Have a problem worth solving, or want to compare notes on AI and design? Email is the fastest way to reach me.